Refund & Cancellation Policy

This Refund Policy applies to all products and services purchased from TradexCodez, including subscription software licences, ready-made tools, Expert Advisors (EAs), indicators, data bridges, scanners, automation scripts, bots, and custom development work.

1. Nature of our work

Our offerings fall into three categories:

• Subscription software licences — recurring licences (monthly or multi-month) for products such as the TradexCodez MT5 Bridge, AIO OCT and Options Trader, activated against your system and broker configuration.
• Ready-made digital products — pre-built tools delivered electronically via download, licence key, or account activation. Once delivered or activated, these cannot be "returned" like physical goods.
• Custom development services — made-to-order software built to the specifications, strategy logic, or requirements you provide. Each deliverable is built specifically for you and cannot be resold or reused for another client.

Because of this, our refund terms differ from standard off-the-shelf consumer products.

2. General policy

All completed and delivered work, and all delivered or activated digital products and licences, are non-refundable. Once we have delivered the agreed code, tool, licence, or file(s) matching the specifications or product description discussed and confirmed with you, the engagement is considered fulfilled and no refund will be issued — regardless of the trading or performance results you achieve using the deliverable.

This applies whether the purchase was a subscription licence, a ready-made product, a fixed project fee, a milestone-based payment, or an hourly engagement.

3. Subscriptions, renewals and cancellation

• Subscription fees are payable in advance for the selected billing period and are non-refundable once the licence has been activated for that period.
• You may cancel at any time by informing us on WhatsApp, Telegram, or email before your next billing date. Cancellation stops future billing; the current paid period remains active until it ends and is not refunded pro-rata.
• Multi-month terms (for example, 6 months with 1 free month, or 12 months with 2 free months) are sold as a single committed term and are non-refundable once activated.
• Each licence is configured for one broker of your choice. Changing broker mid-term is subject to availability and is not a ground for refund.

4. Evaluate before you buy

Every paid product includes a Paper Trade (Sandbox) Mode that runs the complete workflow on live prices without placing real orders, and each licence includes a complimentary guided installation session. Where a free demo, trial version, or sample output is offered before purchase, you are expected to evaluate it fully before committing. No refund will be given on the basis that a free demo or sandbox did not meet expectations, since these are provided precisely for that evaluation purpose.

5. Before work begins (custom projects)

• Deposits or upfront payments required to begin a project are used to secure development time and are non-refundable once work has commenced.
• If you cancel a project before any development work has started, you may be eligible for a full or partial refund of the deposit, at our discretion, minus any transaction or processing fees already incurred.

6. Revisions vs. refunds

If delivered work does not match the specifications you provided in writing (for example, the agreed scope document, brief, or order form), we will work with you to fix or revise the deliverable at no additional cost, within a reasonable revision window. Custom development deliveries include 7 days of post-sales support for issue resolution within the agreed specification; enhancements or new strategy additions are scoped and quoted separately.

Requests for a refund based on:

• Dissatisfaction with trading or backtest results,
• Change of mind after specifications or the product description were met,
• Market performance of the delivered EA, indicator, bridge, or bot,

do not qualify for a refund, since these fall outside our control and are addressed in our Disclaimer.

7. Bugs and errors

If a genuine bug or defect is found in a delivered product or code that causes it to not function as specified or described, notify us within 7 days of delivery. We will investigate and fix confirmed defects at no extra charge. Refunds for bugs are considered only if we are unable to resolve the issue after reasonable attempts, and only for the portion of work or product affected. Where a subscription is affected, we may at our discretion offer a fix, an extension of your licence period, or a pro-rata refund for the unused period.

8. Third-party costs

Any third-party costs incurred by or on behalf of you — for example broker data/API subscriptions (such as Zerodha Kite Connect at ₹500 per month), MetaTrader platform licences, VPS hosting, Static IP charges, marketplace fees, or broker-related charges — are non-refundable by us, as these are outside our service scope and are paid directly to their providers.

9. How to request a refund or revision

To raise a concern about a delivered product or project, contact us at support@tradexcodez.com or WhatsApp +91 98846 57226 with your order/payment reference and a description of the issue. We aim to respond within 2–3 business days. Where a refund is approved, it is processed to the original payment method within 7–10 business days.

10. Governing law

This Refund Policy shall be governed by the laws of India, with exclusive jurisdiction of the courts at Chennai, Tamil Nadu, India.

11. Changes to this policy

We may update this Refund Policy from time to time. The version in effect at the time you place an order will govern that order, unless otherwise agreed in writing.

12. Contact us

Questions about this policy: support@tradexcodez.com