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Start here

If you have just bought a plan, work through these in order. Most setup questions we get are answered somewhere in the first two.

1. Install the MT5 Bridge — installer, Kite API credentials, and getting live symbols into MetaTrader 5.
2. Read your product’s training guide — Options Trader or AIO OCT. Both cover every input setting, not just the happy path.
3. Run in paper mode first. Every execution tool we ship has it. Rehearse against live prices with nothing reaching your broker, for at least a few sessions.
4. Know the reconnect behaviour before you need it, so a mid-session drop is an inconvenience rather than a surprise.

Quick answers

The Bridge shows no symbols in Market Watch

Almost always the Kite connection rather than MetaTrader. Check the bridge console for the last STATUS line, then work through connection troubleshooting.

Do I need a separate Kite subscription for each tool?

No. One Kite Connect plan serves the Bridge and our Python tools together. The practical limit is Kite’s API rate limits rather than the licence.

Can I run this on a Mac?

Not natively. MetaTrader 5 and the Bridge are Windows software. People do run them on a Windows VPS or a virtual machine, and a VPS is worth considering anyway if you want the system running while your own machine is off.

Why does MT4 not work for stock options?

MetaTrader 4 has no custom-symbol API, so individual option strikes cannot be created as chartable symbols at all. It is a platform limitation and there is no workaround. The FAQ covers the full comparison.

My licence is not activating

Licences are tied to the machine they were activated on. If you have changed PC, reinstalled Windows, or replaced a hard drive, message us and we will reissue — there is no charge for a genuine machine change.

Still stuck?